Thermostats - TS101 - Power Issues
This article will guide you through troubleshooting when a customer is calling in to troubleshoot power issues with a TS101 thermostat.
Table of Contents
Power Issues
- Locate the TS101 thermostat.
- Check that the power LED is illuminated.
- If there is a power LED, there is no power issue. Contact GridPoint Support if you are still experiencing issues with the thermostat.
- Is there physical damage?
- If yes, contact GridPoint Support for more details.
- Verify there are no power issues to the building or breakers that have been flipped.
- If there are power issues at the site, you will need to reach out to your facilities team. GridPoint cannot resolve site power issues.
- If there are no power issues, contact GridPoint Support for more details.