Equipment - Thermostats - TS150 - Cooling Issues
This article will guide you through troubleshooting when a customer is calling in to troubleshoot cooling issues with a TS150 thermostat. This is for situations where there are true performance issues and not when the customer is requesting a temporary override to lower the cool set point lower than it is typically running at.
Table of Contents
Cooling Issues
- Locate the TS150 Thermostat.
- Check that the screen is illuminated.
- If it is illuminated, the thermostat is likely not experiencing a power-related issue. Contact GridPoint Support for more details.
- Is there physical damage?
- If no, continue to the next step.
- If yes, contact GridPoint Support for more details.
- Check the thermostat’s mode and verify it is in either “cool” or “auto”.
- To check within GEM, you can go to RTD to check current status.
- Check Cool Set Point.
- If this does not resolve the issue, contact GridPoint Support for more details.