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  • Equipment - Meters - 1204EX - Meter Offline

Equipment - Meters - 1204EX - Meter Offline

This article will guide you through troubleshooting an offline 1204EX meter.

Written by Software License

Updated at March 27th, 2025

Table of Contents

Power Steps Communication Steps

Power Steps

  1. Turn on breaker supplying 120 VAC. 
  2. Measure voltages across TS2 terminals. 
  3. Check for loose connections on TS2 terminals. 
  4. Set JMP1 switch to appropriate voltage setting for the site. 
    1. Most US sites will be 115 VAC 
    2. Check for lights 
      1. If no, transformer may be blownSet JMP1 switch to appropriate voltage setting.
1204EX: TS2 Terminals and JMP1 Switch

 

Communication Steps

  1. Check wiring for the RS-485. 
    • Make sure wires aren’t stripped for punch-downs. 
    • Check on 1204EX and at HUB, IOM, or controller connecting to 1204EX. 
  2. Check address setting. 
    • Starts at 0 and goes to 9 
    • If having trouble finding address, set it to every address and see what you get. 
    • If you change address, hit reset switch. 
  3. Reset the 1204-EX using the reset switch near the RS-485 Communication Board.
  • If the “No” switch is set to down, switch it to up.
1204EX: RS-485 Communication Wiring and Address Dial
  1. Confirm programming. 
  2. Replace 1204-EX.

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More Information

  • Equipment - Meters - 1204EX - Power Issues
  • Equipment - Meters - 1204EX - Inaccurate Readings
  • Equipment - Meters - 1204EX - Submetering Issues

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