Equipment - BACnet - York - BACnet Offline

Published December 21st, 2024 by Software License

BACnet Offline Contact GridPoint Support for more details.   Power Steps Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Communic

Systems - GridPoint Intelligence - Site Access

Published January 1st, 2025 by Software License

Site Access Find the user by going to an account the user does have access to view.  Select Users on the left menu bar.  Click on the specific user to open the user window. Use the drop-down Folder/ Site View and select the Account(s) that the user is requesting.  After selecting the accounts, the user needs access to view, then save the changes.

Equipment - Peripherals - Hobart Dishwashers - Device Offline

Published December 30th, 2024 by Software License

Device Offline If you are experiencing issues that cause your dishwasher to not function as anticipated, you will need to contact your facilities team. GridPoint does not support dishwasher repair guidance. Contact GridPoint after the repairs have been conducted for support getting the device back online in our monitoring system.

Equipment - Peripherals - Entrance and Wall Heaters - Entrance and Wall Heater Configuration

Published January 1st, 2025 by Software License

Entrance and Wall Heater Configuration If you are experiencing issues with entrance or wall heaters, contact GridPoint Support for more details.  

Equipment - Controllers - EDGE - Physical Damage

Published December 27th, 2024 by Software License

Physical Damage Locate the controller.   Inspect for physical damage.  Contact GridPoint Support for additional details. Taking photos of the physical damage to share with GridPoint Support will speed up the replacement process.

Equipment - Meters - 1204EX - Submetering Issues

Published January 2nd, 2025 by Software License

Submetering Issues If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Refrigeration - KE2 Low Temp Freezer Controller

Published January 2nd, 2025 by Software License

Equipment - Controllers - EDGE - Device Programming

Published December 27th, 2024 by Software License

Device Programming Contact GridPoint Support for additional details.  

Equipment - Lighting Microlite - Lights Not Following Schedule

Published December 29th, 2024 by Software License

Lights Not Following Schedule If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Refrigeration - KE2 Therm Troubleshooting Guide

Published January 2nd, 2025 by Software License

Store Manager Support – First Call   Do all the KE2 Controllers have power? (Is the display lit up?)  YES: What color is the indicator light to left of display?  If Red or Amber - create a service ticket for repair  If Green - system is operating properly  NO: Has the cooler/freezer system been serviced recently?  YES: Manager to contact service ven

Equipment - Controllers - EDGE - Power Issues

Published December 27th, 2024 by Software License

Locate the controller.   Confirm power LED (green, solid- lefthand LED) is on.  If power LED is not on, check the 12VDC Adaptor. Check for physical damage. Unplug from EDGE and plug back in. Unplug wall plug from 120V receptacle socket and plug back in. If there is another spare wall socket, try moving the 12VDC plug to the empty socket. Confirm pow

Equipment - Lighting Microlite - Power Issues

Published December 30th, 2024 by Software License

Power Issues If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Controllers - EDGE - Connected Devices Offline

Published January 3rd, 2025 by Software License

Connected Devices Offline Locate the controller. Confirm power LED (green, solid- lefthand LED) is on. If power LED is not on, check the 12VDC Adaptor. Check for physical damage. Unplug from EDGE and plug back in. Unplug wall plug from 120V receptacle socket and plug back in. If there is another spare wall socket, try moving the 12VDC plug to the em

Equipment - Controllers - EC2000 - Controller Offline

Published December 26th, 2024 by Software License

Controller Offline Confirm network stability for the site. If this is an issue, GridPoint cannot assist with general network issues. Please reach out to the IT contact for the site. Locate the controller. If screen is on, check the top right corner of the screen for a red dot. The red dot indicates a connectivity issue. (Image 1.2) If there is a red

Systems - GridPoint Intelligence - Metering Data Request

Published January 2nd, 2025 by Software License

Metering Data Request From the left menu, go to sites and then select the specific site where the asset is located. Click on Assets and scroll to the specific HVAC unit you want details on. Click on the circled i icon to open the insights. Meter Details Peak Demand Consumption Power factor  Main Load Metering can be filtered by the month. 15 Minute

Systems - GridPoint Intelligence - Notification Guide

Published January 3rd, 2025 by Software License

Logging In If the customer has a GridPoint Intelligence account and is signed in, skip ahead to Setting Up Notifications.  The customer needs to have a GridPoint Intelligence login set up to access Notifications. If they do not have a GridPoint Intelligence account yet, they will need to reach out to the appropriate contact within their organization

Systems - GridPoint Intelligence - HVAC Data Request

Published January 2nd, 2025 by Software License

Site Insights Go to the insights window.  Select which sites you would like to view. You can view this high-level data for HVAC Efficiencies and for Connectivity.  HVAC Efficiencies shows any detected HVAC Health alerts.   Poor Efficiency   Suboptimal Efficiency  Optimal Efficiency  Connectivity    Offline Controllers  Online Controllers  Energy Sav

Equipment - Meters - 1204EX - Inaccurate Readings

Published December 30th, 2024 by Software License

Inaccurate Readings If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Lighting Square D - Device Offline

Published December 30th, 2024 by Software License

Device Offline If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Lighting Microlite - Device Offline

Published December 29th, 2024 by Software License

Device Offline If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Controllers - 1204/3612 - Bootup Failure

Published December 21st, 2024 by Software License

Bootup Failure Contact GridPoint Support for additional details.

Equipment - Refrigeration KE2 - Troubleshooting Offline KE2

Published December 30th, 2024 by Software License

Site Employee Call Do all the KE2 Controllers have power? (Is the display lit up?)  YES: What color is the indicator light to left of display?  If Red or Amber - create a service ticket for repair  If Green - system is operating properly  NO: Has the cooler/freezer system been serviced recently?  YES: Manager to contact service vendor and ask if the

Systems - GridPoint Intelligence - Schedule Update

Published January 2nd, 2025 by Software License

Schedule Update From the site’s page, go to the Setting Library.  Scroll down to the Schedules. There may already be a schedule listed that you would want to use.   If there is a schedule you want to use, please skip to step 9.   If there is not a schedule already created for you to use, please continue to step 3.   To add a schedule, click on the c

Equipment - Controllers - EC2000 - Black Screen

Published December 21st, 2024 by Software License

Black Screen Locate the controller. Check for power LED. If there is a power LED, skip to step 5. Inspect the power supply. Confirm barrel connector is firmly connected to the power input. Confirm plug is firmly in place at the outlet/power supply. Check breaker to ensure power. Unplug the power supply from the device or the wall and wait five minut

Equipment - Controllers - EC2000 - Frozen or Laggy Screen

Published December 26th, 2024 by Software License

Frozen or Laggy Screen Locate controller. Perform a soft reset. With a paperclip or something of a similar diameter, press and hold the reset button located to the immediate left of the ethernet cable on the underside of the controller. Confirm If not connected, continue to the next step. Perform a hard reset. Check ethernet cable connection at cont

Equipment - Meters - AcuRev - Inaccurate Readings

Published December 30th, 2024 by Software License

Inaccurate Readings If you are experiencing metering issues, contact GridPoint Support for more details.

Thermostats - TS101 - Power Issues

Published December 31st, 2024 by Software License

Power Issues Locate the TS101 thermostat.   Check that the power LED is illuminated. If there is a power LED, there is no power issue. Contact GridPoint Support if you are still experiencing issues with the thermostat. Is there physical damage? If yes, contact GridPoint Support for more details. Verify there are no power issues to the building or br

Equipment - Lighting - LCA - Device Offline

Published December 29th, 2024 by Software License

Device Offline If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Lighting - LCA - Lighting Partially Faulting

Published December 29th, 2024 by Software License

Lights Partially Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Meters - 3612 Meter - Meter Offline

Published January 1st, 2025 by Software License

Meter Offline If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Lighting Microlite - Lights Partially Faulting

Published December 30th, 2024 by Software License

Lights Partially Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Controllers - EC2000 - Connected Devices Offline

Published December 21st, 2024 by Software License

Connected Devices Offline Confirm your internet service is connected and functioning. Contact GridPoint Support for more details.

Systems - GridPoint Intelligence - Create User

Published January 1st, 2025 by Software License

Creating a User Navigate to an Account the caller is requesting to be added to as a user.  You can add multiple sites while adding the user.   Navigate to Users/ Add New User. Use Tenant Admin for the user to have access to all of that customer’s accounts.  User Manger for the user to only have specific account access.  Add user’s name, email and op

Equipment - Meters - 1204EX - Meter Offline

Published January 1st, 2025 by Software License

Meter Offline If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Peripherals - Door Switch - Fault Open or Closed

Published December 31st, 2024 by Software License

Physical Damage If you are experiencing issues with your Door Switch, contact GridPoint Support for more details.

Equipment - BACnet - York - Inaccurate Temperature Readings

Published December 21st, 2024 by Software License

Inaccurate Temperature Readings Contact GridPoint Support for more details.   Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Com

Thermostats - TS101 - Heating Issues

Published January 2nd, 2025 by Software License

Heating Issues Locate the TS101 thermostat.   Check that the power LED is illuminated. If the power LED is not illuminated, reference the TS101 Power Issues article. Is there physical damage? If yes, contact GridPoint Support for more details. Check the thermostat’s mode and verify it is in either “heat” or “auto”. To check at the thermostat physica

Equipment - Lighting - LCA - All Lighting Faulting

Published December 28th, 2024 by Software License

All Lights Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Thermostats - TS150 - Device Offline

Published December 30th, 2024 by Software License

Device Offline Locate the TS150 Thermostat. Open the device and check that communication wiring is firmly connected at terminal. To open, pinch the front plate by applying pressure at the top and bottom of the face plate and squeezing towards each other. Pull forward to remove it from its backplate. Is there physical damage? If the thermostat or the

Equipment - Lights Siemens - Lights Not Following Schedule

Published December 30th, 2024 by Software License

Lights Not Following Schedule If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Controllers - 1204/3612 - Blank/Black Screen

Published December 21st, 2024 by Software License

Blank/Black Screen Contact GridPoint Support for additional details.

Equipment - Lighting Square D - Lights Partially Faulting

Published December 30th, 2024 by Software License

Lights Partially Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - BACnet - York - Inaccurate Humidity Readings

Published December 21st, 2024 by Software License

Inaccurate Humidity Readings Contact GridPoint Support for more details.   Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Commun

Equipment - Lighting Square D - All Lighting Faulting

Published December 30th, 2024 by Software License

All Lights Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.    

Equipment - Lighting Square D - Power Issues

Published December 30th, 2024 by Software License

Power Issues If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Lighting Square D - Lights Not Following Schedule

Published January 1st, 2025 by Software License

Lights Not Following Schedule If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Peripherals - Door Switch - Sensor Offline

Published December 31st, 2024 by Software License

Sensor Offline If you are experiencing issues with your Door Switch, contact GridPoint Support for more details.

Equipment - Lighting - LCA - Lights Not Following Schedule

Published December 29th, 2024 by Software License

Lights Not Following Schedule If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.  

Equipment - Meters - 3612 Meter - Submetering Issues

Published January 1st, 2025 by Software License

Submetering Issues If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Meters - AcuRev - Power Issues

Published January 1st, 2025 by Software License

Power Issues If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Lighting Siemens - Device Offline

Published December 30th, 2024 by Software License

Device Offline If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Lighting - LCA - Power Issues

Published December 29th, 2024 by Software License

Power Issues If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.  

Thermostats - TS101 - Device Offline

Published December 30th, 2024 by Software License

Device Offline Locate the TS101 thermostat. Are all devices offline, multiple thermostats, or a single device? All devices or multiple thermostats offline: Contact GridPoint Support for more details. Single Thermostat: proceed to next step. Check that the power LED is illuminated. If the power LED is not illuminated, reference the TS101 Power Issues

Systems - GridPoint Intelligence - Login Issues

Published January 2nd, 2025 by Software License

Login Issues This situation needs troubleshooting before you act.   Is the user able to log in but not able to see certain sites? Site Access  Does the user need assistance in logging into the site? Password Reset  Does the user need a log in created? User Creation  User Site Access Navigate to the account the user has access to currently.  Click on

Equipment - Thermostats - TS150 - Heating Issues

Published January 2nd, 2025 by Software License

This article will guide you through troubleshooting when a customer is calling in to troubleshoot heating issues with a TS150 thermostat. This is for situations where there are true performance issues and not when the customer is requesting a temporary override to raise the heat set point lower than it is typically running at. Troubleshooting Steps

Equipment - Thermostats - TS150 - Cooling Issues

Published January 2nd, 2025 by Software License

Cooling Issues Locate the TS150 Thermostat. Check that the screen is illuminated. If it is illuminated, the thermostat is likely not experiencing a power-related issue. Contact GridPoint Support for more details. Is there physical damage? If no, continue to the next step. If yes, contact GridPoint Support for more details. Check the thermostat’s mod

Equipment - Meters - 1204EX - Power Issues

Published December 30th, 2024 by Software License

Power Issues If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Thermostats - TS150 - Fan Issues

Published December 31st, 2024 by Software License

This article will guide you through troubleshooting when a customer is calling in to troubleshoot fan issues with a TS150 thermostat. This is for situations where there are true performance issues and not when the customer is requesting a temporary override circulate air. Troubleshooting Steps Locate the TS150 Thermostat   If you’re unable to locate

Thermostats - TS101 - Fan Issues

Published December 31st, 2024 by Software License

Fan Issues Locate the TS101 thermostat.   Check that the power LED is illuminated. If the power LED is not illuminated, reference the TS101 Power Issues article. Is there physical damage? If yes, contact GridPoint Support for more details. Check the thermostat’s fan mode and verify it is in either “on” or “auto”, depending on what the customer is ex

Equipment - Refrigeration KE2 - Troubleshooting KE2 Power Issues

Published December 30th, 2024 by Software License

Site Employee Call Do all the KE2 Controllers have power? (Is the display lit up?)  YES: What color is the indicator light to left of display?  If Red or Amber - create a service ticket for repair  If Green - system is operating properly  NO: Has the cooler/freezer system been serviced recently?  YES: Manager to contact service vendor and ask if the

Equipment - Lighting Microlite - All Lights Faulting

Published December 29th, 2024 by Software License

All Lights Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Refrigeration - Refrigeration Control Guide

Published January 1st, 2025 by Software License

Data Points KE2 Therm Internal Temperature: internal ambient freezer temperature Temperature Setpoint: internal ambient freezer temperature setpoint Coil Temperature: temperature of evaporator coil in the freezer (not applicable for refrigerator) Compressor runtime: call for compressor runtime (cooling mode) Defrost runtime: call for defrost runtime

Controllers - EC2000 - Change from Fahrenheit to Celsius

Published December 21st, 2024 by Software License

Changing Temperature Readings from Fahrenheit to Celsius At the controller, the site personnel or technician must select “Settings”. Select “Site Details” Select “Lang/Locale” field and change from “English [en_US}” (Fahrenheit) to “[English [en_CA]” (Celsius) Note: This change is effective only on controllers, not thermostats. TS200 thermostat scre

Equipment - Refrigeration KE2 - Troubleshooting KE2 Cooling Issues

Published December 30th, 2024 by Software License

Site Employee Call Do all the KE2 Controllers have power? (Is the display lit up?)  YES: What color is the indicator light to left of display?  If Red or Amber - create a service ticket for repair  If Green - system is operating properly  NO: Has the cooler/freezer system been serviced recently?  YES: Manager to contact service vendor and ask if the

Equipment - Refrigeration - KE2 Therm Cooler Controller

Published January 2nd, 2025 by Software License

Equipment - Controllers - Troubleshooting 1204,3612 Frozen or Laggy Screen

Published December 27th, 2024 by Software License

Frozen or Laggy Screen Contact GridPoint Support for additional details.

Equipment - Peripherals - Door Switch - Physical Damage

Published December 30th, 2024 by Software License

Physical Damage If you are experiencing issues with your Door Switch, contact GridPoint Support for more details.

Equipment - BACnet - York - Power Issues

Published December 21st, 2024 by Software License

Power Issues Contact GridPoint Support for more details.   Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the chain. Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2  

Equipment - Controllers - 1204/3612 - Controller Offline

Published December 21st, 2024 by Software License

Controller Offline Contact GridPoint Support for additional details.

Equipment - Meters - AcuRev - Meter Offline

Published January 1st, 2025 by Software License

Meter Offline If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - BACnet - York - Heating Issues

Published December 21st, 2024 by Software License

Heating Issues Contact GridPoint Support for more details.   Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Communications Steps

Equipment - Refrigeration - KE2 - KE2 Device Programming

Published January 1st, 2025 by Software License

Troubleshooting Steps  If during troubleshooting, you need to rewire the refrigeration unit to Modbus 2 you would need to update the GEM configuration module/ GridPoint Equipment/ Refrigeration Unit. Scroll down to the KE2 temperature unit that is changing and change the Communication Type to RS-485 #2

Equipment - Controllers - EC2000 - Bootup Failure

Published December 21st, 2024 by Software License

Bootup Issues Locate the controller. Controller location should be listed in the commissioning documentation. You may see an illuminated black screen or a screen stuck in boot-up. EC2000 Bootup Screen Perform a soft reset. With a paperclip or something of a similar diameter, press and hold the reset button located to the immediate left of the ethern

Equipment - Peripherals - Hobart Dishwashers - Inaccurate Readings

Published December 30th, 2024 by Software License

Inaccurate Readings If you are experiencing issues that cause your dishwasher to not function as anticipated, you will need to contact your facilities team. GridPoint does not support dishwasher repair guidance. Contact GridPoint Support after the repairs have been conducted for guidance getting the device back online in our monitoring system.

Equipment - Meters - 3612 Meter - Inaccurate Readings

Published January 1st, 2025 by Software License

Inaccurate Readings If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Peripherals - Hobart Dishwashers - Power Issues

Published December 30th, 2024 by Software License

Power Issues If you are experiencing issues that cause your dishwasher to not function as anticipated, you will need to contact your facilities team. GridPoint does not support dishwasher repair guidance. Contact GridPoint after the repairs have been conducted for support getting the device back online in our monitoring system.

Equipment - Controllers - EDGE - Controller Offline

Published December 27th, 2024 by Software License

Controller Offline Locate the controller. Confirm power LED (green, solid- lefthand LED) is on. If power LED is not on, check the 12VDC Adaptor. Check for physical damage. Unplug from EDGE and plug back in. Unplug wall plug from 120V receptacle socket and plug back in. If there is another spare wall socket, try moving the 12VDC plug to the empty soc

Equipment - Controllers - 1204/3612 - Power Issues

Published December 21st, 2024 by Software License

Power Issues Contact GridPoint Support for additional details.

Equipment - BACnet - York - Cooling Issues

Published December 21st, 2024 by Software License

Cooling Issues Contact GridPoint Support for more details.   Power Steps Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Communic

Equipment - Controllers - EDGE - Bootup Failure

Published December 27th, 2024 by Software License

Bootup Failure Locate the controller. Confirm power LED (green, solid- lefthand LED) is on. If power LED is not on, check the 12VDC Adaptor. Check for physical damage. Unplug from EDGE and plug back in. Unplug wall plug from 120V receptacle socket and plug back in. If there is another spare wall socket, try moving the 12VDC plug to the empty socket.

Systems - GridPoint Intelligence - Setpoint Override

Published January 1st, 2025 by Software License

This article will guide you through the process in GridPoint Intelligence to do a Setpoint Override. Setpoint Override Steps: From the account page select Assests. Scroll down to the thermostat that is being adjusted and select the stopwatch symbol. Slide the snowflake or fire left or right to override the setpoint. Save the override.

Equipment - Thermostats - TS150 - Inaccurate Temperature Readings

Published December 30th, 2024 by Software License

This article will guide you through troubleshooting when a customer is calling in to troubleshoot inaccurate temperature readings with a TS150 thermostat. This is for situations where the customer is claiming that the temperature readings provided by the TS150 thermostat itself is believed to be inaccurate. Troubleshooting Steps Locate the TS150 The

Equipment - Meters - 3612 Meter - Power Issues

Published December 31st, 2024 by Software License

Power Issues If you are experiencing metering issues, contact GridPoint Support for more details.

Equipment - Controllers - EC2000 - Power Issues

Published December 27th, 2024 by Software License

Power Issues Locate the controller. Check for power LED If there is a power LED, but the controller screen does not appear on, follow these steps. Inspect the power supply Confirm barrel connector is firmly connected to the device. Check the splice between power supply and the barrel connector. If there is no power, the splice will need to be redone

Equipment - Lighting Siemens - Lights Partially Faulting

Published December 30th, 2024 by Software License

Lights Partially Faulting If you are experiencing issues with lighting, ensure that there are no power issues at your site. If there are no known power issues, contact GridPoint support for more details.

Equipment - Thermostats - TS150 - Power Issues

Published January 2nd, 2025 by Software License

Troubleshooting Steps Locate the TS101 Thermostat. If unsure, the location can be found on the commissioning paperwork.  Check that the screen can illuminate.  If it can, there is an issue with power being provided to the thermostat.  Is there physical damage?  If the thermostat or the internal components are damaged, we will need to service it with

Equipment - Controllers - EC100 Reset Guide

Published December 21st, 2024 by Software License

Resetting EC100 Controller Unplug Ethernet cable at the top left of the EC100. Remove the USB adapter. Turn off power either at toggled disconnect or at breaker indicated on front of the EC100 enclosure. After all lights are off on the controller, wait 5 minutes before restoring power. Reinsert the USB adapter and ethernet cables. On controller star

Equipment - BACnet - York - Fan Issues

Published December 21st, 2024 by Software License

Fan Issues Contact GridPoint Support for more details.   Check power LED If no power, check breaker powering BACnet Check wiring across the daisy chain 22 AWG STP from 1st RTU BACnet board out to next board in the Red and Black splice to RTU BACnet board Check wiring back to controller 22 AWG STP to EC2000 RS-485 Terminal #2 Communications Steps Che